Warranty Services Project Manager in Carlisle, PA at Carlisle Construction Materials

Date Posted: 10/29/2018

Job Snapshot

Job Description

Job Summary:

Carlisle Construction Materials Incorporated (CCM), is a global leader in the building materials industry.  We’ve been around since 1917.  In just the past six years, our company has grown by nearly 70%.

If you love a good challenge, you’ll fit right in.

We are looking for a Project Manager to join our Warranty Services team in Carlisle, PA. 

This role will work with customers to resolve and manage complex warranty claims ensuring the Carlisle Experience through premier customer service.  Work with owners and applicators to resolve problems, follow up with all field investigations and reports, and develop approval requests as necessary.  Some travel is required, but would be > 10%. 

Job Responsibilities:

  • Process Incoming Leak Complaints in accordance with established guideline and provide accurate documentation in the Claims system.
  • Determine projects which need to be investigated by a Technical Representative.Review investigative reports and administer follow-up actions, i.e., follow-up letters/emails to participants at the investigation.
  • Monitor and evaluate investigative reports to determine the need for competitive bids. Determine appropriate repair applicators to provide at competitive bids. Evaluate bids and determine the need to re-negotiate selected portions to obtain the best repair cost available.
  • Manage order process for materials required for repairs.
  • Monitor projects to completion which will include reviewing and ensuring accurate invoicing, identifying projects which need spot checks, closing out projects and implement costs controls on warranty expenditures and budget.
  • Set and maintain continuous improvement goals, provide technical assistance to warranty services team and customers, compile monthly reports, update claims system, coordinate activity with field technical staff.
  • Maintain proper interpretation of designs, warranties, and policies and procedures.

Job Requirements:

  • Associate’s degree with two years of roofing or construction experience, Bachelor’s degree preferred
  • 2 + years of experience in the commercial roofing industry or building materials industry
  • Strong communication skills both verbal and written, with the ability to deliver difficult messages in professionally and maintain strong relationships
  • Strong presentation, negotiation, time and resource management skills
  • Ability to deliver training, which will be hands on using tools and products.  Products could include those with strong odors.
  • Ability to work in a fast paced, high stress environment
  • Experience with MS Office.

When you join CCM, you’ll become part of a team that looks out for you, listens to your ideas and appreciates your work. We think we’ve got something pretty special here, and our employees seem to agree. 

Employees also enjoy some of these great benefits!

Time off – Hard work should be rewarded. You’ll receive paid vacation and a generous amount of paid holidays.
Healthcare – We offer multiple options. Choose the one that fits your lifestyle. CCM picks up a generous amount of the cost.
Retirement Fund – Save for your retirement with a traditional or Roth 401k. We’ll match your contribution  starting on your first day of work.
Training – We believe in being lifetime learners, so we offer dozens of training programs in the classroom as well as online.
Tuition Reimbursement – Ready to get the degree? We’ll pick up 90% of your tuition cost.
Idea Teams – You can be part of helping us solve some our toughest challenges or developing the next break-through innovation. 
Unlimited Coffee – Caffeine fuels some of the best ideas.

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