Strategic Account Manager - Boeing Commercial Airplanes in Kent, WA at Carlisle Interconnect Technologies

Date Posted: 10/29/2019

Job Snapshot

  • Employee Type:
  • Location:
    Kent, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Develops new business and grows and maintains existing business at acceptable margins. Ensures Carlisle IT is professionally and responsibly represented in the industry and that our organization meets the expected level of service, responsiveness and quality objectives of the customer. Develops leads and implements key account plan and strategy linking Carlisle IT to the account at the business and people level. The key account manager has a strong presence at both the account and internally and is able to lead an indirect team to grow the account. They can manage both tactical activities as well as the overall strategy. Grows the opportunity funnel for Carlisle with the account and develops actions to successfully close those opportunities resulting in new business.


* Develops long term business, trust and credibility with the account, builds strong relationships with the account at all levels and locations, and links those customer relationships back to internal peers.
* Leads the development of the account strategy as well as the implementation, guiding an indirect support team consisting of Carlisle IT senior managers, product manager, engineers, inside sales and other colleagues.
* Leads technical efforts and product roadmap development with the account working to match internal product management and engineering resources with corresponding resources at the account
* Develops new business opportunities to provide a foundation for continuous upward sales trends while meeting all profitability objectives. Maintains and grows an active sales opportunity funnel.
* Develops and implements strategies and actions to close sales funnel opportunities resulting in new business.
* Develops marketing and business strategies, innovative processes and programs to meet objectives which are consistent with a "customer-focused" high performance sales organization.
* Establishes professional and responsive relationships with customers to ensure total customer satisfaction and continued business.
* Follows up with customers to ensure Carlisle IT is meeting or exceeding the service level.
* Provides problem solving, cost effective and solution-oriented proposals.
* Acts as a liaison between customer and internal Carlisle IT team members to ensure all customer expectations are communicated, understood and met throughout the organization.
* Acts as a responsible and cooperative team leader with other departments to address and resolve customer problems. Understands and works within Carlisle IT's policies and procedures.
* Adds a high level of technical product service and value to meet the goals of the organization.
* Maintains up to date knowledge of the industry.
* May require that Account Manager be accessible to Carlisle IT personnel or customers during evening, early morning or weekend hours.
* Other duties as required in support of the company and/or sales division.
* Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk and sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

*Other duties may be assigned*

This job has no direct supervisory responsibilities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is usually moderate.

Carlisle Interconnect Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Carlisle Interconnect Technologies.

This position includes access or potential access to ITAR and/or EAR technical data. Therefore, candidates will need to qualify as a US Person which is defined as a US Citizen, or a Permanent Resident (Green Card Holder).

Clear ANSI Z87.1 safety rated glasses are required for the job when in the manufacturing areas. Safety toed shoes or boots (ASTM 2413-11 standard) are required in specific manufacturing areas.


"Any unsolicited resumes submitted directly to any CIT employee will be deemed a gift. Recruiter/Recruiting Agency forfeits their right to represent submitted candidate upon breach of Company policy."

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum of five years' experience in the Aerospace Industry.
Previous key account management preferred.

Ability to read, write, speak and understand English. Employee should have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures,or governmental regulations. Employee should have the ability to write reports, business correspondence, and procedure manuals. Employee should also have the abilityto effectively present information and respond to questions from groups of managers, clients, customers, and thegeneral public.


* Knowledge of or strong technical aptitude and desire to learn the key selling points associated with the products, linking those to the accounts' needs.
* High energy, drive and sense of urgency to meet internal and external customer expectations.
* High learning agility needed to understand CIT's products and business processes
* Highly motivated; possess the desire to set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers.
* Ability to coordinate and build relationships internally to support efforts and the account
* Has a thorough understanding and operates under Carlisle IT's policies and procedures. Has generalized working knowledge of the process and procedures that relate to the sales department's "internal customers."
* Working knowledge of financial reports and ratios; understand relationships of margins, inventory turns, costs, profit and loss, etc.
* Excellent verbal and written communication skills.
* Maintains professional appearance and conduct.
* Computer skills including Microsoft Office products.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled