Inside Sales Representative in Franklin, WI at Carlisle Interconnect Technologies

Date Posted: 10/2/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Franklin, WI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/2/2018

Job Description


SUMMARY:
The Customer Service Representative is responsible to grow and maintain key accounts in conjunction with strategic account manager. Ensure Carlisle IT is professionally and responsibly represented in the industry and that our organization meets the expected level of service, responsiveness and quality objectives of the customer. Perform critical program and customer support in order to achieve customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• • This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.
• • Provides customer support such as responding to customer inquiries, entering RFQs and orders, researching status of RFQs and orders, and providing product pricing and availability as requested.
• • Develops and maintains customer relationship and make 100% customer satisfaction top priority.
• • Interacts with internal departments to ensure customer expectations are communicated and met.
• • Performs order entry duties.
• • Strives to meet sales target as established in the annual forecast by Sales Manager and Sales Director.
• • Ability to anticipate issues and work with cross-functional resources for problem resolution.
• • Provides support for Carlisle IT customer accounts as priorities and schedules dictate.
• • Keeps up-to-date knowledge of the industry and accounts.
• • Prepares documentation as needed and handle all documents and correspondence professionally and in a timely manner.
• • Assists in researching pricing information.

PROFESSIONAL ATTRIBUTES:

• • Customer focus
• • Detail oriented
• • Efficient
• • Communication skills (oral and written)
• • Negotiation skills
• • Interpersonal skills
• • Leadership skills
• • Analysis skills
• • Problem-solving skills
• • Resourcefulness
• • Reliable
• • Self-motivation
• • Team player
• • The ability to multitask
• • The ability to prioritize


QUALIFICATIONS:

• • Two (2) year degree or equivalent experience is required. Bachelor's degree from four-year college or university (Business, Supply Chain, or Technical) is preferred.
• • Minimum one (1) year of related experience in a sales environment with heavy customer interaction.
• • Solid critical thinking skills to analyze information and develop creative approaches to problem solving.
• • Excellent verbal and written communication skills.
• • One (1) or more years of progressive experience in customer service is preferred. Cable and electronic component purchasing experience desired.
• • Experience in Lean, Six Sigma, or other continuous improvement is preferred.
• • Excellent customer interface skills.
• • A team player that can relate to people at all levels of the organization and possesses excellent communication skills.
• • Ability to be flexible and able to function comfortably in a fast paced, constantly changing and ambiguous environment.
• • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• • Ability to write reports, business correspondence, and procedure manuals.
• • Ability to effectively present information and respond to questions from managers, customers, suppliers, and employees. Portrays a positive and professional image. Ability to establish relations with a wide range of personalities, cultural backgrounds and educational levels.
• • Ability to work with basic mathematical concepts such as percentages, ratios, and proportions to job-related situations.
• • Ability to define problems, collect data, establishes facts, and draw valid conclusions.
• • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• • Solid knowledge of ERP systems; SAP SD module is preferred.
• • Computer skills -- General MS-Excel, Word and PowerPoint skills are mandatory; advanced skills in MS Office including MS-Access are beneficial.
• • Ability to build rapport and enhance Carlisle IT relationships with customers.
• • Exceptional organization skills, detail-oriented approach and thorough in completing tasks with speed.
• • Ability to work professionally and effectively on the telephone, through email, through written correspondence, on a PC and on the Carlisle IT systems.
• • Ability to work overtime and flexible hours to meet customer needs.
• • An energetic, forward-thinking and creative individual with high ethical standards and a positive professional image.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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