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Inside Sales Manager in St. Augustine, FL at Carlisle Interconnect Technologies

Date Posted: 5/22/2019

Job Snapshot

Job Description

Manage a team to grow and maintain key accounts in conjunction with corporate strategies. Work as a liaison between the customer and operations to ensure CarlisleIT is represented professionally and responsibly in the industry and that our organization meets the expected level of service and quality objectives of the customer.


* Sets strong goals and objectives related to delivering outstanding CS and IS, both new business development and key account management. Develops and implements action plans to achieve those objectives. Measures and reports progress against objectives to management on a regular basis.
* Manage sales office responsible for customer support functions including RFQs, demand management and responsiveness to internal and external customer inquiries
* Leads and supports Inside Sales managed New Business Development account growth, exceeding Market growth expectations.
* With Sales Directors, leads and supports teams that jointly manage Inside and Outside Sales customer accounts, exceeding Market growth expectations
* Supports and promotes lean initiatives focused on IS & CS department efficiency improvements.
* Leads, supports and promotes initiatives focused on improving the overall Customer Experience (CX) for the site.
* Leads and promotes Talent Management initiatives, ensuring Talent Development plans are in place for key CS & IS individuals and ensuring overall Talent Management initiatives are executed.
* Working with Ops Director, develops and implements CS & IS Function SCDCI boards, ensures and demonstrates usage.

* Establish professional and responsive relationships with customers as needed to ensure total customer satisfaction while meeting all business profitability objectives.
* Develops and Implements processes to ensure strong alignment between Outside Sales (OS) team and IS and CS teams
* Assist account managers in setting sales objectives and forecasts and strive to meet them.

* Translate customer and employee inquiries into CarlisleIT actions applying strategic logic and problem solving.

* Oversight of large quote packages and makes ethical and responsible pricing decisions.
* Act as a liaison between customer and internal cross functions to ensure all customer expectations are communicated, understood and met throughout the organization in a timely manner.
* Active participant of management team supporting a flexible and responsive business model
* Able and willing to quickly identify issues and drive them to resolutions.
* Develop, measure, and post department metrics. Ensure countermeasures are in place and effective to improve red metrics.

* Maintain up-to-date knowledge of the industry and accounts.
* Employee development including hiring decisions, timecards, performance reviews, scorecards, development plans, and mentorship.
* Manage factory projects in support of continuous improvement
* Project support of Sales Directors as needed
* Collaborate and align business processes with Inside Sales Managers from all factories.
* Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Combined sitting, standing and walking throughout the day to accomplish tasks.
* Occasional lifting of up to 20 pounds.
* May require occasional pushing, pulling, crouching or stooping.
* Use of motor vehicle to visit customers.
* Hearing and speaking required.
* Specific vision abilities include close and distance vision, depth perception, peripheral vision and able to adjust focus.
* Some travel may be required.

This is an air-conditioned facility with many pieces of equipment that produce heat. The following are potential items that may be encountered in home site or in domestic factories during visits: fumes, dust, noise, hazardous/toxic chemicals. Appropriate training is provided and documented based on job placement that complies with OSHA and EPA regulations.

Carlisle Interconnect Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Carlisle Interconnect Technologies.

Up to 5%

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* Customer Service and Inside sales experience required, supervisory experience in customer service and inside sales is desired. Aerospace and/or military & defense Industry or cable assembly business desired.
* Experience with SAP is preferred but not a requirement
* Good analytical skills and interpersonal skills
* High energy team player with a sense of urgency to meet internal and external customer expectations.
* Highly motivated. Set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers.
* Maintain professional appearance and ethical conduct.
* Has a thorough understanding and operates under CarlisleIT's policies and procedures. Has general working knowledge of the process and procedures that relate to the sales department's "internal customers."
* Excellent verbal and written communication skills.
* Computer skills including Microsoft Office products

Ability to communicate effectively in English in both oral and written communication skills
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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