Inside Key Account Specialist in El Segundo, CA at Carlisle Interconnect Technologies

Date Posted: 6/13/2018

Job Snapshot

Job Description

SUMMARY



The Inside Key Account Specialist I (IKAS I) partners with Outside Sales and all other departments (Customer Service, Engineering, Operations, Quality, Planning and Purchasing) to establish professional and responsive relationships with Carlisle's top customers to ensure total customer satisfaction while meeting all business objectives. The IKAS I has a continuous improvement mindset and drives actions that make it easier for our customers to do business with Carlisle. The IKAS I is part of the team that develops and implements key account strategies and is directly linked with the Outside Sales account managers for the key accounts. While maintaining and building relationships with Carlisle's key accounts, the IKAS I performs high level program management and follows up on quotes and contributes to achieving growth targets.



ESSENTIAL JOB FUNCTIONS

* Supports a minimum of $xx in key account revenue, typically Y-Z number of accounts
* Establishes professional and responsive relationships with key and strategic Carlisle customers to ensure total customer satisfaction while meeting all business objectives
* Utilizes customer portals and SAP ERP system as needed and as a backup for the Customer Service Representatives (accurate data entry, processing RFQs, customer POs, customer PO changes, expedites, returns and general inquiries.)
* Prepares for and leads customer conference calls and GoTo meetings as needed
* Participates, organizes and potentially leads onsite customer meetings
* Travels with outside sales occasionally for face to face customer meetings
* Demonstrates thorough understanding and knowledge of the Accounts they are supporting, the markets they participate in and Carlisle's Play to Win and Strategy Deployment documents for these markets
* Works with outside sales and factory team to coordinate and prepare for business reviews with customers as required
* Partners with outside sales/strategic account managers to develop and execute account strategies
* Ensures the voice of the customer is heard by documenting customer feedback in the system as needed, monitoring the overall customer feedback log and customer satisfaction measurement, and coordinating actions as needed
* Performs high level program management
* Utilizes Microsoft Dynamics CRM system for opportunity updates and meeting reports
* Takes initiative to propose solutions and drive action
* Participates in demand forecasting activities
* Acts as a liaison between the Customer and Internal team members to ensure all customer expectations are communicated, understood and met throughout the organization
* Responsible for tracking and following up on all active strategic quotes and providing status to the organization including reporting on competitive activity and lost business
* Reviews customer backlog and historical reports in an effort to watch customer order patterns and provide early warning to buyers as new orders are needed
* Provides superior customer service support for both internal and external customers
* Proactively prioritizes work and effectively multitasks to ensure required follow up and deadlines are met
* Acts as the first line of communication to customers with strong and professional written and verbal communication
* Generates and analyzes reports as needed or assigned
* Updates work instructions and/or business processes as assigned
* Strives to meet individual and department metrics as outlined by Inside Sales Manager
* Works well under pressure with short deadlines
* May provide guidance/training to less senior department personnel
* Performs other related duties as assigned

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

Bachelor's Degree in Business, Communication, Engineering or a related field

LANGUAGE SKILLS

* Excellent communication skills, both written and verbal
* Ability to communicate effectively to employees at all levels
* Excellent English grammar and spelling
* Must be able to read, write, analyze, and interpret general business reports, procedures, and/or regulations

JOB SKILLS

* Strong computer skills (MS Office specifically Excel, Oracle)
* Excellent verbal and written communication skills
* Excellent Organizational skills
* Ability to prioritize and organize daily tasks
* Must be able to work well under pressure with short deadlines
* Ability to multi-task
* Good conflict resolution skills
* Excellent interpersonal skills required in dealing with customers and other departments
* Detail-oriented
* Must be able to define problems, collect data, establish facts, and draw valid conclusions
* Must be able to understand departmental documentation and have the ability to process accurately and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
* Strong math and analytical skills
* Strong sense of urgency
* Strong work ethic
* Continuous improvement mindset
* Business winning attitude
* Ability to work well with limited supervision
* Maintains positive attitude even in challenging situations
* Proactive

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled