Inside Key Account Specialist I in Mobile, AL at Carlisle Interconnect Technologies

Date Posted: 1/31/2018

Job Snapshot

Job Description

SUMMARY

The Inside Key Account Specialist I (IKAS I) partners with Outside Sales and all other departments (Customer Service, Engineering, Operations, Quality, Planning and Purchasing) to establish professional and responsive relationships with Carlisle's top customers to ensure total customer satisfaction while meeting all business objectives. The IKAS I has a continuous improvement mindset and drives actions that make it easier for our customers to do business with Carlisle. The IKAS I is part of the team that develops and implements key account strategies and is directly linked with the Outside Sales account managers for the key accounts. While maintaining and building relationships with Carlisle's key accounts, the IKAS I performs high level program management and follows up on quotes and contributes to achieving growth targets.

ESSENTIAL JOB FUNCTIONS

* Supports a minimum of $xx in key account revenue, typically Y-Z number of accounts
* Establishes professional and responsive relationships with key and strategic Carlisle customers to ensure total customer satisfaction while meeting all business objectives
* Utilizes customer portals and SAP ERP system as needed and as a backup for the Customer Service Representatives (accurate data entry, processing RFQs, customer POs, customer PO changes, expedites, returns and general inquiries.)
* Prepares for and leads customer conference calls and GoToMeetings as needed
* Participates, organizes and potentially leads onsite customer meetings
* Travels with outside sales occasionally for face to face customer meetings
* Demonstrates thorough understanding and knowledge of the Accounts they are supporting, the markets they participate in and Carlisle's Play to Win and Strategy Deployment documents for these markets
* Works with outside sales and factory team to coordinate and prepare for business reviews with customers as required
* Partners with outside sales/strategic account managers to develop and execute account strategies
* Ensures the voice of the customer is heard by documenting customer feedback in the system as needed, monitoring the overall customer feedback log and customer satisfaction measurement, and coordinating actions as needed
* Performs high level program management
* Utilizes Microsoft Dynamics CRM system for opportunity updates and meeting reports
* Takes initiative to propose solutions and drive action
* Participates in demand forecasting activities
* Acts as a liaison between the Customer and Internal team members to ensure all customer expectations are communicated, understood and met throughout the organization
* Responsible for tracking and following up on all active strategic quotes and providing status to the organization including reporting on competitive activity and lost business
* Reviews customer backlog and historical reports in an effort to watch customer order patterns and provide early warning to buyers as new orders are needed
* Provides superior customer service support for both internal and external customers
* Proactively prioritizes work and effectively multitasks to ensure required follow up and deadlines are met
* Acts as the first line of communication to customers with strong and professional written and verbal communication
* Generates and analyzes reports as needed or assigned
* Updates work instructions and/or business processes as assigned
* Strives to meet individual and department metrics as outlined by Inside Sales Manager
* Works well under pressure with short deadlines
* May provide guidance/training to less senior department personnel
* Performs other related duties as assigned

PHYSICAL DEMANDS

* This position is primarily a sedentary office position working in a controlled office environment
* While performing duties of this position, the employee is required to frequently speak and listen, and is occasionally required to stand, walk, sit, stoop, reach, and/or bend
* May occasionally lift and/or move files and/or boxes up to 20 pounds
* This position uses a computer terminal to access, input and retrieve data
* May be required to sit for extended lengths of time
* May be subjected to working long and/or irregular hours
* This position may be subject to interruptions that may cause a change in immediate priorities and/or work focus
* May be subjected to occasional irregular or extended work hours

"The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate.

ENVIRONMENTAL POLICY

Carlisle Interconnect Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Carlisle Interconnect Technologies.

TRAVEL

0-10%

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

* Bachelor's degree in business, communication or a related field and/or 1-2 years of experience in a customer service, key account management or inside sales role

LANGUAGE SKILLS

* Excellent communication skills, both written and verbal.
* Ability to communicate effectively to employees at all levels.
* Excellent English grammar and spelling.

Must be able to read, write, analyze, and interpret general business reports, procedures, and/or regulations.

JOB SKILLS

* High energy and sense of urgency required to meet internal and external customer expectations
* Ability to build and maintain relationships
* Highly motivated with strong work ethic and desire for continuous improvement
* Strong computer skills (MS Office specifically Excel, SAP, Customer Portals, Customer Relationship Software)
* Excellent organizational and prioritization skills
* Ability to multitask and work well under pressure with short deadlines
* Effective conflict resolution skills
* Detail-oriented and strong analytical skills
* Comfortable on the phone with both internal/external customers in any situation
* Positive attitude and works well both independently and in a team environment
* Must be able to understand departmental documentation and have the ability to process accurately and the ability to interpret a variety of instructions furnished in written, verbal, diagram or schedule form
* Dependable and trusted contributor to the team
* Excellent interpersonal skills required in dealing with customers and other departments
* Maintains professional appearance and conduct

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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