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Help Desk Technician I in Carlisle, PA at Carlisle Construction Materials

Date Posted: 1/11/2019

Job Snapshot

Job Description

Carlisle Construction Materials (CCM), is a global leader in the building materialsindustry.  We’ve been around since 1917. In just the past six years, ourcompany has grown by nearly 70%.

Ifyou love a good challenge, you’ll fit right in.


We are looking for a Help Desk Technician tojoin our IT team in Carlisle, PA

The incumbent is the primary help desktechnician and will answer incoming IT Help Desk Calls, Enter Help DeskTickets, resolve tickets, route tickets to the appropriate IT support team orresource for resolution. This incumbent will also serve as the first contactfor walk-up support requests and will document the walk-up request by enteringan IT Help Desk ticket. The Service 4 help desk application is used for allticket entry and follow-through to completion.  A positive CustomerService oriented attitude is required. 

Job Responsibilities

  •  Manage the flow of Help Desk tickets and monitor the queue for delays. Become the 1st contact for user support, interact with other IT staff of +-25
  • Assist users with hardware and software problems and questions, to include file management, Internet and software usage, peripheral usage, etc.
  • Assist with Network Administration and Management, including troubleshooting problems with communications such as hubs, routers, switches, cables, etc.
  • Initiate problem calls with Subject Matter Experts when incident trends denote a wider issue
  • Keep management informed of Help Desk ticket stats and trends. Post weekly stats to the department SQDC board. Compile other statistics as requested

Minimum Requirements


  •   Two year associate degree.
  •  Technical school certificate in an IT related discipline may be considered.
  •  Certifications in IT a plus.
  • Apple MAC experience in a corporate environment a plus.
  • Two plus years installing, repairing and troubleshooting computers and software desired

When you join CCM, you’ll become part of a teamthat looks out for you, listens to your ideas and appreciates your work. Wethink we’ve got something pretty special here, and our employees seem to agree.

Employees also enjoy some of these greatbenefits!

Time off – Hard work shouldbe rewarded. You’ll receive paid vacation and a generous amount of paidholidays.

Healthcare – We offermultiple options. Choose the one that fits your lifestyle. CCM picks up agenerous amount of the cost

Retirement Fund – Save foryour retirement with a traditional or Roth 401k. We’ll match a portion of yourcontribution starting on your first day of work.

Training – Webelieve in being lifetime learners, so we offer dozens of training programs inthe classroom as well as online

Tuition Reimbursement – Ready toget the degree? We’ll pick up 90% of your tuition cost.

Idea Teams – You can be part of helping us solve some of our toughest challenges or developing the next break-through innovation.

Unlimited Coffee – Caffeine fuels some of the best ideas.