Help Desk Internship in Carlisle, PA at Carlisle Construction Materials

Date Posted: 11/13/2018

Job Snapshot

Job Description

Help Desk Internship

Carlisle Construction Materials (CCM), a worldwide leading diversified manufacturer of premium building products and related technology has an opening for a Help Desk Intern, for the summer of 2019 at our Headquarters in Carlisle, PA. This is a full time paid internship.

Project Summary:

The primary project for this internship would be to update the knowledge base articles. In order to accurately update the articles this person would be required to work closely with the team and follow the existing articles to identify gaps, errors, duplicates, and articles that are missing in entirety.

Duties and Responsibilities:

  • Identify all articles on a spreadsheet, start at the beginning of the list and go through each article
  • Mark articles in one of these categories: Includes Gaps, Contains Errors, Is Duplicate, Do Not Change
  • Identify processes that do not currently have an article
  • Fix the gaps in the articles, clean up the errors in each article, remove the duplicates, and create fresh articles that do not yet exist

Qualifications:

  • Candidate must be pursuing a degree in an IT related program
  • A minimum 3.0 GPA required
  • Have good people skills
  • Must be a team player

Additional Information:

Candidates must be available to work full-time the entire duration of the internship: May 2019-August 2019.  A formal presentation to an internal audience will be required at the completion of the project.