Customer Service Supervisor in Scottsdale, AZ at Carlisle Fluid Technologies

Date Posted: 3/8/2018

Job Snapshot

Job Description

* Provide all supervisory responsibilities for a team of 12+ employees supporting customers in the United States and Mexico responsible to:
• Manage daily workload and resource allocation
• Coach, train, and develop team embracing CFT values
• Monitor and measure team performance -- recognize employees who exceed the expectations of their roles and provide fair and consistent performance management for employees who are not meeting the expectations of the Customer Service Representative position
• Identify opportunities for operational improvements and contribute to the development of processes and procedures including the development of Key Productivity Indicators
• Embrace and apply the principles of the Carlisle Operating System (COS) to develop key performance metrics and drive continuous improvement.

• Create, maintain & enhance excellent distributor & customer support/service regarding administrative and technical product questions
• Respond to distributor & end users' inquiries regarding product selection, entering orders, requests for prices, managing complaints and requests for information
• Maintain a minimum telephone "occupancy" (coverage) rate, which includes time talking on the phone, being available to accept new calls and replying via outbound calls to customers' inquiries
• Process customer orders & issue credit memos, RMA's, annual returns
• Partner with Sales Account Managers to provide world class service to distributors and end users

• Develop and maintain self-knowledge of Binks, DeVilbiss, Ransburg, BGK and MS products to enhance customer service experience for distributors and be able to provide leadership and training to the customer service team members.


• Bachelor's degree in Business Management or related field
• 5+ yrs. customer service supervisor experience -- call center, data entry, inside sales
• Ability to lead a team in a fast paced environment to work independently & within a team
• Technical aptitude to understand and learn about paint finishing processes and application equipment
• Excellent presentation and communication skills
• Proficient with computer programs such as Word, PowerPoint, Excel, Outlook, as well as e-mail.


• Customer service supervisor experience in a global manufacturing and technical work environment.
• Mechanical knowledge/experience with spray finishing equipment used in industries as varied as manufacturing, wood, metal, plastics, ceramics, and leather products' production, road striping, aerospace finishing, painter/decorator/contractor markets.
• Knowledge of paint finishing processes and application equipment and/or CFT product line
• Experience with Epicor 9 and/or EDI process

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled