Customer Service Representative in St. Augustine, FL at Carlisle Interconnect Technologies

Date Posted: 8/30/2019

Job Snapshot

Job Description



SUMMARY

Performs the daily activities within the customer service area to ensure order fulfillment. Develops and maintains confident relationships with purchasing personnel of customers and field sales. Provides proactive communication regarding account activity to Customer, Sales, Sales Support, Product Management, Finance, and entire Supply Chain (internal/external).

ESSENTIAL DUTIES AND RESPONSIBILITIES


* Acts as primary contact for assigned accounts. This includes receipt and confirmation of customer orders which involves researching material availability, available price record confirmation, shipping method and relevant Customer Service reporting activities/Client portal information communication and retrieval to include order management and invoicing activities for specific clients.
* Coordinates with the Product Design Engineers to respond to technical information requests, which includes new designs and changes to existing designs.
* Coordinate with Master Schedulers to review order status, coordinate changes, and confirm commitment delivery dates to customers timely. Information is utilized to provide routine updates to our customers regarding changes in supply. Provides order related documentation to our customers such as invoices, certificates of analysis, etc. where required.
* Works with Finance to research necessary information to complete credits, debits and any special billing in a timely manner. This includes consignment billing and inventory reconciliation where required.
* Enters all customer feedback (both positive and negative) and ensures follow up is provided to the customer either formally or informally as required. Work with Sales and QM to communicate effectively.
* Professionally handles all customer discrepancies, coordinates with the Quality Department on all quality issues and generates RMA's as necessary.
* Assists management in training of Customer Service through support with procedure documentation.
* Assists with order entry system and other sales related projects when required.
* Takes a proactive approach with outgoing calls, following up with existing account base.

*Other duties may be assigned*


SUPERVISOR RESPONSIBILITIES

There are no supervisory responsibilities.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions,
The noise level in the work environment is usually moderate.

TRAVEL

Travel is generally less than 5% of the time.

EXPORT COMPLIANCE DISCLAIMER
This position includes access or potential access to ITAR and/or EAR technical data. Therefore, candidates will need to qualify as a US Person which is defined as a US Citizen, or a Permanent Resident (Green Card Holder).

PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS
Clear ANSI Z87.1 safety rated glasses are required for the job when in the manufacturing areas. Safety toed shoes or boots (ASTM 2413-11 standard) are required in specific manufacturing areas.


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required, Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE


* Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
* Microsoft Word, Excel, Outlook required. SAP experience, or other ERP system desired

CERTIFICATES, LICENSES, REGISTRATIONS

None are required

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos, Ability to write simple correspondence, Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and percentages and to interpret graphs.

JOB SKILLS/TYPE OF PERSON


* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
* Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds, Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

"Any unsolicited resumes submitted directly to any CIT employee will be deemed a gift. Recruiter/Recruiting Agency forfeits their right to represent submitted candidate upon breach of Company policy."
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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