Customer Service Representative/Order Management Specialist in Carlisle, PA at Carlisle Construction Materials

Date Posted: 10/15/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Carlisle, PA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/15/2018

Job Description

Customer Service Representative/Order Management Specialist 

Job Summary:

Carlisle Construction Materials, a worldwide leading diversified manufacturer of premium building products and related technology has an opening for a Customer Service Representative/Order Management Specialist in its Carlisle, PA location.  This position is the primary contact between Versico and all material distributors and is responsible for responding to customer and representative requests promptly and accurately.  The Customer Service Representative/Order Management Specialist will be expected to form strong relationships with Customers, Representatives, and Regional Sales Managers

Job Responsibilities:

  • Handle all customer requests, managing customer orders from placement through shipment, providing accurate lead times and verifying pricing, credit memos and return authorization requests.
  • Monitor backorders, review rescheduling report daily and communicate in a timely manner with customers on backorder situations.
  • Review open orders on a regular basis and close out old orders as necessary.
  • Maintain a network of appropriate contacts within the various Departments such as Traffic, Purchasing, AP, Production, etc. as well as with external vendors.

Job Requirements:

  • A high school diploma is required
  •  An Associate's degree in business related field is preferred
  • Candidates must have a minimum of two (2) years’ experience in customer account management
  • Excellent verbal and written communication skills
  • Logistics and order management skills
  • Basic negotiating, multitasking, math and computer skills, including Microsoft Office and experience with an ERP system, SAP highly preferred
  • Previous knowledge of building products and manufacturing scheduling is a plus

 

Carlisle Construction Materials offers a competitive benefits package which includes 401k, medical/dental/prescription drug, and life insurance, flex spending, educational assistance, holiday and vacation pay.

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