Customer Service Representative - Order Fulfillment in Franklin, WI at Carlisle Interconnect Technologies

Date Posted: 4/10/2018

Job Snapshot

Job Description



SUMMARY

The Customer Service -- Order Fulfillment Representative is responsible to support key accounts in conjunction with the Insides Sales Representative. Ensure Carlisle IT is professionally and responsibly represented in the industry and that our organization meets the expected level of service, responsiveness and quality objectives of the customer. Perform critical program and customer order fulfillment functions to achieve customer satisfaction.



ESSENTIAL JOB FUNCTIONS

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary:

* Provides world-class customer experience by fulfilling on their order requests and inquiries.
* Works closely with the Inside Sales to provide customer support such as

entering orders, providing product pricing and availability.

* Partners with Insides Sales to perform expedites as needed, providing options to customers.
* Ability to track orders to ensure timely shipments to our customers.
* Interacts with internal departments to ensure customer expectations are communicated and met.
* Performs regular quality checks to ensure order accuracy and placement.
* Ability to look up customer history and read customer Purchase Orders and cross-reference accuracy in pricing, dates, etc.
* Proactively monitors orders with planning to ensure on-time delivery, informing appropriate stakeholders as needed.
* Assists in pricing and product information for customers who call in requesting information.
* Sets up customer accounts after appropriate approvals.
* Prepares documentation as needed and handle all documents and correspondence professionally and in a timely manner.
* Keeps up-to-date knowledge of the industry and accounts.
* Physical demands -- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to continuously use hands to finger, handle or feel, and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee may intermittently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

*Other duties may be assigned*

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

* Two (2) year degree or equivalent experience in a service-related customer facing role is preferred.

LANGUAGE SKILLS

* Ability to communicate effectively in English in both oral and written communication skills

JOB SKILLS

* Excellent verbal and written communication skills.
* Proven ability to multi-task & prioritize
* Excellent customer interface skills.
* Exceptional organization skills, detail-oriented approach and thorough in completing tasks with speed.
* Ability to be flexible and able to function comfortably in a fast paced, constantly changing and ambiguous environment.
* Ability to run and analyze limited reporting.
* Portrays a positive and professional image. Ability to establish relationships with a wide range of personalities, cultural backgrounds and educational levels.
* Ability to work with basic mathematical concepts such as percentages, ratios, and proportions to job-related situations.
* Ability to read and enter Purchase Orders, recognize discrepancies and address accordingly.
* Solid knowledge of ERP systems; SAP SD module is preferred.
* Computer skills -- General Microsoft Applications with experience in a CRM tool preferred.
* Ability to work professionally and effectively on the telephone, through email, through written correspondence, on a PC and on the Carlisle IT systems.
* Ability to work overtime and flexible hours to meet customer needs.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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