Customer Service Representative in Kent, WA at Carlisle Interconnect Technologies

Date Posted: 9/26/2019

Job Snapshot

Job Description

Inside Sales works as a liaison between the customer and operations to ensure Carlisle IT is represented professionally and responsibly in the industry and that our organization meets the expected level of service and quality objectives of the customer

Primary owner of demand management
Provide customer support including entering RFQs, entering sales orders, managing sales orders, and responding to internal and external customer inquiries
Translate customer inquiries into Carlisle actions
Develop and maintain customer relationships making 100% customer satisfaction top priority
Interact with internal departments to ensure customer expectations are communicated and met
Strive to meet department metrics as outlined by Sales Manager and Sales Director
Able to anticipate issues and work with cross functional resources for problem resolution
Provide support for Carlisle IT customer accounts as priorities and schedules dictate
Keep up-to-date knowledge of accounts
Prepare and handle all documents and correspondence professionally and in a timely manner
Regular and predictable on-site attendance

*Other duties as required in support of the department and the company*

This position does not have any supervisory responsibilities

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Minimum 3 years related experience in a sales environment with heavy customer interaction

High school diploma or equivalent (GED)
BS degree or equivalent experience

Must maintain industry certifications as applicable to position and value stream that is supported. Including but not limited to; IPC-WHMA-A-620, IPC-JSTD-001, IPC-610, IPC-600 and NASA 8739

Ability to read, write, speak and understand English

Solid critical thinking skills to analyze information and develop creative approaches to problem solving
Excellent verbal and written communication skills
Able to build rapport and enhance Carlisle IT relationships with customers
Exceptional organization skills, detail-oriented approach and thorough in completing tasks with speed
Able to work professionally and effectively on the telephone, through email, written correspondence, PC and on the Carlisle IT systems
Excellent computer skills with MS Office programs and experience with MRP systems
Able and willing to work overtime and flexible hours to meet customer needs

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Regular sitting, standing and walking throughout the day to accomplish tasks
Occasional sitting
Manual and finger dexterity used regularly with some repetitive finger motions
Lifting and carrying up to 25 pounds, occasionally up to 50 pounds
Specific vision abilities include close and distance vision; able to identify colors, small letters and numbers; hand/eye coordination, depth perception and able to adjust focus
Hearing and speaking
Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, gripping, and crouching or stooping

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate.

Carlisle Interconnect Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Carlisle Interconnect Technologies.

Clear ANSI Z87.1 safety rated glasses are required for the job when in the manufacturing areas

This position includes access or potential access to ITAR and/or EAR technical data. Therefore, candidates will need to qualify as a US Person which is defined as a US Citizen, or a Permanent Resident (Green Card Holder).

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled