Customer Care Specialist in Oklahoma City, OK at Carlisle FoodService Products

Date Posted: 1/25/2018

Job Snapshot

Job Description

Summary of: Order AnalystThis role will focus on Customer Service Excellence for the Strategic Customer Base. This includes Customer Communications, troubleshooting service level inquiries, on time order fulfillment, service performance and vendor compliance.Essential Duties:

Responsible for receiving telephone calls and providing the caller with accurate information in a friendly, timely, and efficient manner.Responsible for selected territories and/or customer accounts. Will manage these accounts on a daily basis by maintaining a close watch on the orders until received by the customers. This may include any or all of the following: keying orders, checking availability of inventory and communicating promise dates to the necessary parties, providing invoices, working with freight forwarders, providing paperwork necessary for customs clearance and tracking the order to its destination.Responsible for follow up on all phone calls and emails within a 24 hour period from receipt.Responsible for problem analysis and resolution within company policies and guidelines.Responsible for completion of credit memos, direct bills and quality assurance concerns for international shipments.Responsible for aiding in own self-development by being available and receptive to all training made available by the company.Plans daily activities within the guidelines of company policy, job description, and Supervisor's instruction in such a way as to maximize personal output.Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and Human Resources. Will immediately correct any unsafe conditions as to the best of own ability.

Education Required:Associate's degree (A. A.) or equivalent is required. A Bachelor's Degree is preferred.Skills Required:The type of experience required to effectively perform the essential functions and responsibilities of this position are:

3 yrs. experience in a Customer Service environment or related job function.High competency for problem solvingDemonstrated ability to de-escalate issues and smooth volatile situationsBusiness acumenProficiency in Microsoft Excel, Outlook & PowerPoint

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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