Waterproofing Technical Services Manager in Wylie, TX at Carlisle Construction Materials

Date Posted: 11/10/2017

Job Snapshot

Job Description

Carlisle Construction Materials, a worldwide leading diversified manufacturer of premium building products and related technology has an immediate opening for a Technical Services Manager, at its Wylie, TX location for the Coatings & Waterproofing division.  The Technical Services Manager reports to the General Manager of CCW and is accountable for directing, planning, controlling, and administering Technical Service and product development projects and for managing all products for the Coatings and Waterproofing Business Unit.  This position will manage the technical resources of the business unit for the generation of all technical data, testing of products, and responds to customers’ technical questions in order to align specific initiatives to support sales of existing products.  In addition, this position will manage all aspects of the product portfolio for the business unit from defining and justifying new product development through launch and marketing plan for the product, all the way through the entire life cycle of the product to discontinuation.

Travel 20 – 40%

Primary Job Responsibilities:

  • Manage a team of technical service professionals.
  • Oversee all warranty, technical documents.
  • Ensure that all requirements for New Product Commercialization are completed fully and expeditiously to successfully launch all new products.
  • Define and develop data needed for the preparation of marketing literature and other sales tools for the introduction and promotion of new products.
  • Provide customer assistance on waterproofing technical issues as requested by sales.
  • Make customer technical sales calls and presentations as requested by sales for North America and other assigned regions.
  • Development data, prepare and present technical presentations for use with customers and at industry forums, trade shows and symposia.
  • Provide any support required for the manufacture of waterproofing products.
  • Resolve issues related to customer field quality complaints.
  • Support QA with assistance on test methods and establishment of product quality standards.
  • Prepare Technical Service Reports for area of responsibility.
  • Prepare, distribute information and present technical seminars regarding Company products to agents, distributors, new employees, and customers so that they understand the features, advantages and benefits of Company products.
  • Keep abreast of scientific and competitive information in order to continue to satisfy customer’s technical requirements.
  • Perform special assignments upon request.

Minimum Job Requirements:

  • A Bachelor’s Degree in Engineering or a related field is required. 
  • Minimum 5 years of experience in a technical service or product development function.
  • Minimum of 2 years management experience of technical staff
  • Prior experience in the construction products is especially desired. 
  • Strong communication skills, both verbal and written, along with MS Office Suite is required.

Carlisle Construction Materials offers a competitive benefits package which includes 401k, medical/dental/prescription drug, life insurance, flex spending, educational assistance, holiday and vacation pay.