Senior IT Business Analyst in Toledo, OH at Carlisle Fluid Technologies

Date Posted: 11/1/2019

Job Snapshot

Job Description



PURPOSE:
The Senior IT Business Analyst is directly responsible for the application programs within our ERP system (Epicor 9). It is a combination of application specific functional knowledge and business process (operational) familiarity necessary to perform the associated duties. The associated duties include the management of all modules within the ERP application, creation and maintenance of table driven business rules and other sophisticated application configuration requirements, creation of automated workflows, and creation of reports using robust report writers. Also, this role will provide day to day support to our locations.
Primary Responsibilities:

• Receive, prioritize, and respond to incoming request (calls and/or emails regarding equipment and/or connectivity problems.
• Analyze and define ERP systems, functions, and business process and user needs.
• Perform functional configuration and maintenance for ERP systems based on changing operational and business needs.
• Complete technical service requests and provide continuous business application support for ERP software and legacy systems.
• Create reports utilizing ERP application reporting tools.
• Help to define, analyze, develop, implement and document new systems, customize programs and databases to meet business needs.
• Help to upgrade and implement ERP software.
• Manage the company cell phone program through Verizon.
• Work closely with the IT team to achieve overall objectives.
• Perform other related responsibilities as needed and as assigned.


Skills:

• Project Management, Technical Understanding, Highly Self-Motivated, Epicor knowledge, and Informing Others.
Requirements:

• Education: Bachelor Degree in Computer Science, Information Technology or a related field.
• Experience: 5 year's work experience with Epicor products.
• Travel: 15% to 20% to support 7 locations.
• Define and document business requirements
• ERP business solution implementation
• Problem diagnosis and troubleshooting techniques.
• Pro-active and positive verbal and written communication skills as incumbent will interface with all people at all levels of the organization including vendors and consultants.
• Epicor 9 ERP system knowledge is preferred.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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