Help Desk Analyst in Toledo, OH at Carlisle Fluid Technologies

Date Posted: 2/3/2017

Job Snapshot

Job Description

Summary

This position receives, prioritizes, and responds to incoming Help Desk request (calls and/or emails) regarding equipment and/or connectivity problems. In addition, assist with scoping and managing network, ERP system, and software related duties, tasks, or projects.

Essential Functions


• Support end users with the use of local and network applications
• Scoping of hardware & software requirements for network, system, or software related projects
• Providing hardware & software quotes to department managers for IT related projects
• Setting up and maintaining new laptops, desktops, printers, and copiers
• Assist with managing user's access within Active Directory, Epicor, and building security
• Installing and maintaining authorized software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Supporting and maintaining phone systems
• Maintain procurement duties and license tracking
• Document processes and retain evidence for Audit compliance
• Escalating IT issues to appropriate IT Team Member
• Establish and maintain effective relationships with both internal business customers and IT staff
• Perform on-call duties, system implementations and upgrades that may occur after normal business hours and on weekends as required to minimize business impact
• Train fellow employees on best practices for technology usa
• Performs all other duties as assigned




Minimum Qualification



Associates in Computer Science, Information Technology or equivalent related field experience
Preferred Qualification



Strong attention to detail
Strong customer focus with the ability to manager customer needs and multiple work priorities in a fast paced production environment
Strong problem-solving skills
Ability to work both in a team environment and independently

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled