Customer Service Rep in Solon, OH at Carlisle Brake & Friction

Date Posted: 1/10/2018

Job Snapshot

  • Employee Type:
  • Location:
    Solon, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Answer incoming phone calls from distributors and end users regarding product use and availability. Handling Technical calls regarding brake applications. Process customer orders from receipt to completion working with the customer and the manufacturing plants to assure timely delivery of product.

Specific Duties:

* Input customer orders and changes into order entry system using QAD
* Assist customers and distributors with pricing, delivery and method of shipment/tracking information using Docuware and QAD.
* Authorize customer returns (RMA) using QAD system and follow-up with plant personnel.
* Issue credits upon receipt of customer returns and process credits in QAD system in timely manner.
* Prepare export documentation as needed for international accounts.
* Expedite deliveries for customer inquiries and past due.
* Act as "liaison" between plant personnel, product/sales managers and the customer.
* Distribute reports and marketing materials to sales personnel.
* Assist with physical inventory yearly if needed.
* Acknowledge receipt of orders to customers.
* File purchase orders, contracts, quotes, correspondence to support Quality System record retention using Docuware system.
* Must have knowledge of automotive brakes and brake systems.
* Answer incoming technical calls regarding brake systems

* Minimum of 1 to 3 years of inside sales, customer service, administrative experience preferably in a manufacturing environment.
* Technical experience and /or knowledge in Braking systems is required and can be considered in exchange for inside sales/ customer service experience
* Must be computer literate in Microsoft Office. Experience with QAD operating system is a plus.

Bachelor's degree in business/marketing or equivalent training and/or experience.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled