Associate Account Manager in Kent, WA at Carlisle Interconnect Technologies

Date Posted: 9/12/2017

Job Snapshot

  • Employee Type:
  • Location:
    Kent, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Assists the Strategic Account Manager in maintenance and execution of existing customer program business at acceptable margins. Ensures CarlisleIT is professionally and responsibly represented in the industry and that our organization meets the expected level of service, responsiveness and quality objectives of the customer. Determines appropriate split of time required in and out of the office to obtain maximum productivity and customer satisfaction. Wins new and additional business on existing and new programs with the Strategic Account Manager.


* Manages customer RFQ's, enquiries and programs to successful manufacturability conclusion, acting as program manager for the Strategic Account, maximizing CARLISLEIT revenue and profitability where possible.
* Supports sales strategies, assists in setting sales objectives and annual forecast and strives to meet them.
* Follows up on opportunities/leads to determine whether a field sales call is necessary.
* Supports development of new business opportunities to provide a foundation for continuous upward sales trends while meeting all profitability objectives.
* Assists in marketing and business strategies, innovative processes and programs to meet objectives which are consistent with a "customer-focused" high performance sales organization.
* Cultivates professional and responsive relationships with customers to ensure total customer satisfaction and continued business.
* Makes ethical and responsible pricing decisions as needed.
* Follows up with customers to ensure CarlisleIT is meeting or exceeding the service level.
* Supports activities and problem solving to result in cost effective and solution-oriented proposals.
* Acts as a liaison between customer and internal CarlisleIT team members to ensure all customer expectations are communicated, understood and met throughout the organization.
* Is responsible and cooperative team leader with other departments to address and resolve customer problems. Understand and works within CarlisleIT's policies and procedures.
* Adds a level of technical product service and value to meet the goals of the organization.
* Maintains up to date knowledge of the industry.
* Acts in a leadership capaCarlisleITy to Customer Service Representative, by mentoring, monitoring work schedules and directing some project/program specific activities.
* May require availability to CarlisleIT personnel or customers during evening, early morning or weekend hours.
* Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk and sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

*Other duties may be assigned*


This position has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* Minimum of AA degree required, or three years' experience in the Aerospace Industry or related experience.


Ability to read, write, speak and understand English.


* Working knowledge of financial reports and ratios; understand relationships of margins, inventory turns, costs, profit and loss, etc.
* High energy and sense of urgency to meet internal and external customer expectations.
* Highly motivated; possess the desire to set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers.
* Maintains professional appearance and conduct.
* Has a thorough understanding and operates under CarlisleIT's policies and procedures. Has working knowledge of the process and procedures that relate to the sales department's "internal customers."
* Excellent verbal and written communication skills.
* Computer skills to include SAP knowledge and Microsoft Office products, specifically Excel, Word and PowerPoint.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate.


Carlisle Interconnect Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Carlisle Interconnect Technologies.


15-25% / Light travel as needed to support customer related activities.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled