Account Representative (Customer Service) in Pottstown, PA at Carlisle Interconnect Technologies

Date Posted: 9/13/2017

Job Snapshot

Job Description

Carlisle Interconnect Technologies - Pottstown has a fantastic opportunity for an experienced customer service professional to join our team! The Account Representative will work as a liaison between the customer and operations to ensure Carlisle IT is represented professionally and responsibly in the industry and that our organization meets the expected level of service and quality objectives of the customer.

ESSENTIAL JOB FUNCTIONS
* Primary owner of demand management.
* Provide customer support including processing RFQs, processing sales orders, managing sales orders, and responding to internal and external customer inquiries.
* Translate customer inquiries into Carlisle actions.
* Develop and maintain customer relationships making 100% customer satisfaction top priority.
* Interact with internal departments to ensure customer expectations are communicated and met.
* Strive to meet department metrics as outlined by Sales Manager and Sales Director.
* Able to anticipate issues and work with cross functional resources for problem resolution.
* Provide support for Carlisle IT customer accounts as priorities and schedules dictate.
* Keep up-to-date knowledge of accounts.
* Defend and refute Supplier Ratings to have Micro-Coax maintain an acceptable level for Quality and Delivery
* Prepare and handle all documents and correspondence professionally and in a timely manner.
* Must be willing to work overtime as needed to support customer service levels
*Other duties may be assigned*

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Regular sitting, standing and walking throughout the day to accomplish tasks
* Occasional sitting
* Manual and finger dexterity used regularly with some repetitive finger motions
* Lifting and carrying up to 25 pounds, occasionally up to 50 pounds
* Specific vision abilities include close and distance vision; able to identify colors, small letters and numbers; hand/eye coordination, depth perception and able to adjust focus
* Hearing and speaking
* Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, gripping, and crouching or stooping
SUPERVISOR RESPONSIBILITIES
* This job has no supervisory responsibilities.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate.

ENVIRONMENTAL POLICY
Carlisle Interconnect Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Carlisle Interconnect Technologies.

ADDITIONAL INFORMATION
Qualified candidate must be a US Citizen or Permanent Resident and be able to successfully complete a post-offer/pre-employment physical and drug screen.

Equal Opportunity Employer
M/F/Disability/Vet

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
* Bachelor's Degree or 3 or more years in a customer service/inside sales role.
* 2-5 years of customer service experience with preparing quotations, order entry, contract review, expediting orders and updating order status

LANGUAGE SKILLS
Ability to read, write, speak and understand English.

JOB SKILLS
* Solid critical thinking skills to analyze information and develop creative approaches to problem solving.
* Excellent verbal and written communication skills.
* Able to build rapport and enhance Carlisle IT relationships with customers.
* Exceptional organization skills, detail-oriented approach and thorough in completing tasks with speed.
* Able to work professionally and effectively on the telephone, through email, written correspondence, PC and on the Carlisle IT systems.
* Excellent computer skills with MS Office programs and experience with MRP systems.
* Able and willing to work overtime and flexible hours to meet customer needs.
* Self-motivated, have and maintain a positive attitude, show initiative and act with sense of urgency

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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